Frequently Asked Questions

Mazuma’s business model is structured to provide efficient accounting services focused specifically on SMB bookkeeping, taxes, and payroll. This focus keeps our operations lean, and we pass the savings on to you.

No, we do not outsource any of our accounting services or support. We are a US-based company providing services nationwide, and a member of the AICPA. Our home office is in Orem, Utah.

Yes! All federal and state year-end taxes are included with our service, including e-file fees. Best of all, you can be confident you are getting all the deductions you deserve. By adding monthly bookkeeping to our tax service, we are aware of every business expense down to the dollar. We also provide tax advice throughout the year to help you maximize your return and minimize your taxes.

Yes, we offer backlog bookkeeping and tax preparation services for previous years. This service is available ONLY to Mazuma subscription clients. The cost for these services are the same going forward or backward :

$75 per month or $900 per year for Sole proprietors, (4 bank / credit accounts or less)
$125 per month or $1500 per year for Corporations, (4 bank/credit accounts or less)
*5 or more accounts require a custom bid

You can start Mazuma Bookkeeping anytime. In order to prepare your taxes, we need a full year of accurate bookkeeping to make sure we can account for all your income, expenses, and deductions. You can opt out of having your taxes completed by Mazuma the first year if you start later in the year. This service is available ONLY to Mazuma subscription clients. Our virtual bookkeeping service for the months prior to your start date are the same as our rates going forward:

$75 per month or $900 per year for Sole proprietors, (4 bank / credit accounts or less)
$125 per month or $1500 per year for Corporations, (4 bank/credit accounts or less)
*5 or more accounts require a custom bid

You will want to send us your monthly business account statements (bank statements), receipts, invoices, credit card statements, and any other documents related to your business expenses and income. You do not need all your receipts if you bank or credit card statements list the transactions.

You may send your information to us monthly, bi-monthly, quarterly, or any other schedule that works for you, as long as you give us at least 14 working days before any tax returns or other filings are due. Most of our clients find the monthly service is easier than doing it less frequently, and it will help you keep a close eye on your expenses and cash flow. Your Mazuma bill is always by month.

Not unless you sign up with a special promotion that requires a commitment. Otherwise there is no minimum contract period or long term commitment, but you do have to give 30 days notice if you wish to cancel the service.

Mazuma will prepare and send your compiled financial statements to you within 5 business days of receiving each month’s documentation.

Though most of our clients prefer sending their documents through the Purple Mazuma Envelope, you can also send your documents electronically by using the Customer Portal. If you have not requested an account, please use our Contact Page or email us at info@mazumausa.com.

Yes! Our client portal and document storage facilities utilize encryption to keep your information safe. This is a third-party service from Citrix, an industry leader in secure document transfers and storage.

Our accountants are available Monday through Friday 9 AM to 5 PM Mountain Time. Questions or requests can be sent with our “Ask an Accountant” form on our website, and you can request a call-back if you would like to speak directly to your accountant. Please allow up to 24 business hours for a call back or response, but in most cases we are able to get back to you right away. There is never a charge for advice or the time you spend with your accountant.

Your accounting team is available via email and telephone to help with any questions you may have. When you sign up with Mazuma, a telephone consultation can be arranged with your dedicated Certified Public Accountant to answer any questions. We offer a national service from our Mazuma offices in Utah, and have clients all over the United States.

Of course! You will be assigned to your own team, who will always deal with your paperwork. You will have your own experienced Bookkeeper and fully qualified Certified Public Accountant.

No, Mazuma will provide you with pre-printed Business Reply envelopes. Send your envelope in the mail and we cover the postage.